ISO 14000 is a family of International Standards that specify requirements for environmental management . Environmental impact is becoming an increasingly important issue across the globe, with pressure to minimize that impact coming from a number of sources including: customers;…

ISO 10003 provides guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization, unlike ISO 10002. ISO 10003 is applicable to: complaints…

Note: It is possible to obtain certification for a stand alone ISO 10002 system, or integrate it into another management system (e.g. ISO 9001 or PAS 99). ISO 10002 provides guidance on the process of complaints handling related to products…

ISO 10001 provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. ISO 10001 is applicable to product-related codes containing promises made to customers by an organization concerning its behaviour. Such promises and related provisions…

Note: BS OHSAS 18001 is to be superseded by ISO 45001 OHSAS 18001 is the International Standard (though not and ISO standard) that specifies the requirements for occupational health and safety management systems. It was developed by a selection of…

overview; service offering; approach benefits next steps Overview The design, development and implementation of appropriate policies and procedures are essential for your organisation, or any other organisation for that matter, to ensure that your employees have direction and rules for…

ISO 38500 is the International Standards that specifies guiding principles for directors of organizations on the: acceptable; effective; efficient. use of Information Technology (IT) within their organizations and applies to the governance of management processes (and decisions) relating to the…

ISO 24762 is the International Standard that specifies guidelines on the provision of information and communications technology disaster recovery (ICT DR) services as part of business continuity management (BCM), applicable to both “in-house” and “outsourced” ICT DR service providers of…

ISO 19770 is the International Standard that specifies the requirements for Software Asset Management (SAM). It has been developed to enable an organization to prove that it is SAM to a standard sufficient to satisfy corporate governance requirements and ensure…

Note: BS 25777 has been superseded by ISO 27031 BS 25777 is the British Standard that specifies a Code of Practice for Information and communications technology continuity management. In almost all organisations today, the processes that deliver products and services…