ISO 19770

ISO 19770 is the International Standard that specifies the requirements for Software Asset Management (SAM).

It has been developed to enable an organization to prove that it is SAM to a standard sufficient to satisfy corporate governance requirements and ensure effective support for IT service management overall.

ISO 19770 is intended to align closely to, and to support, ISO/IEC 20000.

Good practice in SAM should result in several benefits, and certifiable good practice should allow management and other organizations to place reliance on the adequacy of these processes. The expected benefits should be achieved with a high degree of confidence:

SAM should:

  • assist in managing cost control;
  • facilitate the management of business risks;
  • give competitive advantage.

International Standards can be purchased from the British Standards Institutive Shop (BSi)